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What does the 90 day warranty cover ?

Limited 90-Day Warranty
Warrants to the original consumer that this product is free from any electrical or mechanical defects for a period of 90 days from the date of purchase. If any such defect is discovered within the warranty period, rooftop friends will repair or replace the unit free of charge upon receipt of the unit, send it prepaid and insured to our warranty center. The warranty covers normal consumer use and does not cover damage that occurs in shipment or failure that results from alterations, accident, misuse, abuse, neglect, wear and tear, in adequate maintenance, commercial use or unreasonable use of the unit. Removal of any parts/components voids all warranties. This warranty does not cover the cost of repairs made or attempted outside by third-party individuals or companies. Any applicable implied warranties, including warranties of merchantability and fitness, are hereby excluded. Some states not allow limitations on the duration of implied warranties and do not allow exclusions of the incidental or consequential damages, so the above limitations and exclusions in these instances may not apply.

Repair/ Replace Product
If your product begins to malfunction or stop working, immediately email our warranty center. If it is determined that a return is necessary, our warranty department will issue you an RMA number/form and the address to the nearest return center for shipping the product too. IMPORTANT NOTICE: We will reject all returns that are not accompanied by an issued RMA number, so make sure to contact our warranty replacement center before attempting to return your product!

Preparation For Shipping Your ProductPlease repack your product in a durable box, preferably in the original carton. Include the RMA form that was issued by our warranty department along with your daytime telephone number and email address inside the shipping carton. If your warranty has expired and you want an estimated fee for service, you may do so by simply emailing our warranty department and specifying the model and the problem.

For further information please contact us.

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